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"Finally made it up to appreciate the snow while it was happening instead of after it has melted a week later. The Subaru up S. Grade about 2:30 Saturday to find Crestline unplowed and ~ 4" of snow at our place. Put on our chains. Built a fire in the wood stove (Brian is getting good at starting the fire with a cold flue). The house made 67 degrees by 5 PM. Brilliant stars at 3 AM .This morning was beautiful, about 8" altogether. Baked bread, made stew. Shoveled snow for the first time in 30 years. This morning took a walk over to the ridge through the fresh snow before breakfast to enjoy the view…all the trees were glorious white. Thankyou, thankyou, thankyou. We love our place!!!" Yvonne and Brian
"Just wanted you to know how interesting I find life to be up there on the Mountain, with all the news reports and whatnot. I'm just extremely impressed with your dedication to the Mountain. I know we didn't know each other all that well, it was all about selling the Palomar property, but i have gotten an insight into the life up there (through www.palomarmountainnews.com). I never knew how much there was going on, and it's just been very illuminating. I think Palomar Mountain, and its residents and animals (!) are VERY lucky to have your help with everything, your insight, your updates, information, the newsletter, your commitment and love for your home territory is just incredible. The service you provide people is immeasurable. Just thought I'd let you know, as a bystander looking in........they're lucky you're there. Best regards, good luck to all of you," Stephanie Voss
"Thank you so much for all of the constant information through the Mountain News. I do feel at ease when i get an email from you with just a little update, every little bit helps. Thanks again for your tremendous support. When you sold us that property I knew you were a great Palomar Mountain Realtor and Resident, however you have gone above and beyond the call of duty and we all appreciate you. Thanks Bonnie! " Marco M Luis, TCS Mortgage Inc
"we always enjoy getting your e-mails....you have one of the best web sites we have ever seen...we have sent some of your "for sales" to our real estate friends to show them what a great job you do...keep up the good work…" betty ann and david johnson
"Thanks so much for all you perseverance and help. I sure appreciate all that you and Tom have done for me from the get-go. If I ever feel the urge to become a mountain person again - either 1st or 2nd home - you'll be the first I'd call. And I'll send any related referrals your way - happily. I am very happy that the buyers like the place so much. They've got good taste. I get the feeling that this will be the last time you sell the place for some time. Thank you for everything! " Jim Mason
"Thank you for all your hard work in helping us sell our cabin! You did a great job of organizing the many tasks involved from getting the place ready through the final sales process. We know this was not easy in this difficult market. Please also give our thanks to Tom, Diana and Alan and all the others who helped out." Sincerely Bill and Ann Starkey
I find it interesting that the faster we go in our day to day lives, the more time we have to complain when something goes wrong, and the less time we have to say "thank you" or to point out when someone goes out of their way to help a neighbor…..hence this email. Diana Serry called me yesterday late afternoon, concerned about my being "okay" due to the gate to the 13 acres being open for several days. After a brief phone conversation, she and her husband Alan went down to make sure everything was okay on the property. Everything was. Someone had been on the property, but no apparent damage. My point being, HOW COOL IS THAT? My escrow closed 6 plus months ago, and my realtor calls to make sure everything is safe and secure. Talk about "service after the sale." I thought you should know the Diana exemplifies the Bonnie Phelps RE Max customer service standards……and then some…..but I'm sure you already know that. See you soon, Stephen George
"I recently helped my sister-in-law refinance her home. My husband is a VP at Warner Bros. and works very long hours. His words to me were "I can't help you so make sure you find someone you trust and feel comfortable with." As I began searching out loans I remember that I once worked with a man from Pacific Capital Mortgage. When I called I was informed that he was no longer there. I frankly was going to continue searching had it not been for the man on the other end of the phone… I am so very pleased with Nathan Phelps that I was compelled to write you. Nathan was always professional, courteous, and knowledgeable. He returned every single phone call I made, usually within one hour, and always on the same day. I have never been able to make that claim about any lender I have worked with. He walked us through the entire loan refi painlessly and without any surprises. Everything he said he would do he did. What I most appreciated was the time spent with me going over anything I didn't understand. He went through the final good faith estimate with me line by line without ever sounding hurried. Nathan has a natural talent for working with people and he not only met my expectations but exceeded them. He is obviously an amazing asset to your company. He will be the first one I call for a quote when we purchase our next rental and I will continue to refer him to anyone I know seeking a loan."
Most Sincerely, Sue Kory
"I have been asking myself why I have been so committed to the 13 acres. I was on Palomar for a photography seminar and fell in love with the mountain. However, it became very clear that if I was going to have a place away from San Diego, I didn't want my neighbors to hear me "flush the toilet." Hence the 13 acres. When I got your email from the Mountain News about Dr. Starkey I realized something else. I think another attraction is the small community bond that exists on Palomar. I was born and raised in Pt. Loma. We had 40 kids on the block of 30 plus homes, and everyone knew everyone. I still own the house, and no one knows anyone. As in any small community, I realize there are pluses and minuses, and you don't just walk in and everyone accepts you. But your email tonight made me realize how much I miss that "small community" atmosphere. Diana has been an absolute dream to work with. You can only hope that all current and future agents have the attention to detail and communication skills that she has. There is a very small select group of friends that have seen everything that went on in this escrow process, with a "raised eyebrow" in the good sense. "They took notes" and were impressed. You are wonderful. I will never ever forget the split pea soup on that rainy day…..especially with you having other plans and friends showing up at the house. You and Diana became more than just another real estate agent. As in all things in life….it's the little things, which I have come to the conclusion, you have already figured out. Best Regards….and I only wish the best for the Bonnie Phelps "Gang." Stephen George
"You really should be teaching a course entitled: "The Secrets of making your Real Estate Presentation Folksy, Enchanting and Absolutely Irresistible to Buyers" ! I love getting your emails and will one day likely change my status from that of an email recipient to one of satisfied customer. To me, your combination of home-spun, aw shucks presentation, combined with what are superior writing and photography skills results in an entertaining and motivating experience every time I browse your site. I think instead of buying something from you, I want to sit by your side and take lessons in salesmanship! Norm Silverman, 60 year old Brooklyn sales pro who recognizes when he is in the presence of greatness!
"I love you to death from the beginning of buying my cabin to now selling--I am so happy with everything you have done for me. I wish to God that I had you represent me with my purchase on the coast! Things would have been so much easier. You guys are great! Please keep me on the Mountain News as I look forward to renting on Palomar for special weekends away". Greg Stoica
"Thank you so much for taking the time to show us the cabins available in the area. I was so touched by your hospitality and kindness. You and your home exude a genuine love and sincerity. I felt as though I had known you for years and was visiting a dear friend. I hope I will have an opportunity to bring others into the area and will always send my referrals to you. May God continue to bless you."
Judi Thomson, Coldwell Banker - Murrieta
"Thank you for all of your assistance in selling and closing my Palomar Mountain property. Your suggestions and input were very helpful in preparing the property for the market. As you know, I have almost 40 years experience in the real estate business. I have closed well over a thousand transactions, and been a top producer with several companies. I have also owned two real estate companies including the Remax office in Laguna Beach. I am considered by my peers to be "one of the best in my marketplace". It gives me great pleasure to tell you that you have given me service at and above my high standards. From our first meeting wherein we agreed on improvements to make the property more marketable; to the monitoring of the market conditions during the months prior to bringing the property to market; to the wonderful pictures and copy developed for the marketing package; to the resolution of the potential noise issue during the escrow; to the post close cleaning of the home; your service met and exceeded my expectations. Thank you for a job "well done"." Rick Balzer, Prudential California Realty
"Thank you for your generosity in sharing both your time and the mountain with Shelley and me. It has really caused us to focus on what do we really want to do next with our lives. Better than therapy!!! "
Jeffrey Roden
"Thank you very much for giving us the Tour de Palomar Mountain. We really appreciate it. We plan to visit your web site regularly and see if there is a property that meets our needs and as soon as we see one we will call you." Thanks again, Ken & Chris
"Thank you very much for working with us to find our future home site in San Diego. The 'taste' of San Diego was very much appreciated." Kit and Jayanti, Washington DC
"Thank you so much for shepherding our two escrows through. Your professionalism was very
much appreciated." Jack & Judy Opdycke
"Thank you for all you did in selling the Ranch. I had planned on enjoying the summer there, so you actually sold quicker than I wanted, getting it into escrow in just 10 days. However, your work was appreciated. You did a very good job and I'm very pleased knowing the buyers will really enjoy it there."
Don Strain, Hidden Oaks Ranch, Valley Center
"I just wanted to take a moment to thank you for all of your help. And an extra big thanks for the way you've been helping Gabriele get adjusted to her new area and home. She really likes it up there and has started to befriend a lot of people. It was a pleasure doing business with you - even though it got rough with the lender :-) Take care and I hope you have a healthy and successful 2006! "
All my best, Kelly van Olffren, Buyer's Agent
"Thank you for all you did to sell our house. Your willingness to take care of every little detail made the
experience pleasant for us. God bless you both and we hope you remain successful--you have earned it!"
Sincerely, Jim and Donna Aylward, Idaho
"Thanks to all who helped make it possible and to you for the warm welcome. My wife, Mary, and I are thrilled to have a piece of that heaven and to be part of the Palomar community. My first words when I
visited the property last August were, "Honey, I'm home." And now we're looking forward to getting to know you all and to making our contribution to the community." Dave 'n Mary Deckert
"Thank you and Tom for the incredible hospitality you afforded us on Saturday. Your claim of being a "full service" office is obviously 100 per cent accurate. Needless to say we were extremely impressed with both of you. Your knowledge of the area as well as it's politics and your honesty in sharing both the positive and negative with us make us feel very comfortable. We do feel that we now have a much better understanding of what it takes to be a Palomar home owner. Please keep us updated on your property listings so we don't miss out on the perfect one. With Sincere Appreciation," Jim & Joanna Buell
"I must say that your web site is incredible. The exact amount of friendly 'hominess', business and
beautiful pictures all indicate a very successful future for your family. See you soon," Howard Merritt
"Thank you so much for your expertise in getting our cabin sold! Now it's clear that we never would have sold the cabin on our own because there was SO much we didn't know that we didn't know!" Dianne McKay
"Hi Bonnie (Realtor to the Stars), Thanks so much for the great tour last Sunday. It was a real "eye opener" and a lot of fun for me. It was great to get a better understanding of what cabins are going for.
I will keep in touch." Dave Johnson
"I just wanted to pass on a compliment. I think your staging page on your website is GREAT! As is the
staging you have done. I am not currently in the market, but receive your emails regarding new listings and I was browsing the entire site. I just thought you should know my thoughts, great job! My husband is a Real Estate broker in Point Loma, and we couldn't agree with you more regarding the importance of staging, de-cluttering etc! " Kristi
"The "Home Tour" of our place on your website is fantastic! I love the Winter/Summer contrast shots and "Bambi" brings back warm memories of sipping my coffee and watching deer nibble the grass just a few feet away. Thanks for everything Bonnie." Bill and Audrey Meyer
"Thank you both so much - The place is looking so good! I really appreciate all that you are doing to help make this all go smoothly and successfully. Kudos to you!!!" Thanks, Maggie Price
"We have worked with a lot of Realtors over the past few years. You're the best! There is not one thing you could add to what you do to make the experience more pleasant. You are welcome to have anyone call us for a personal recommendation. You truly do go 'above and beyond' - you are our
favorite Realtor of all time!" Chris and Greg, Palomar Mountain Ranch
"Congratulations for selling the Ranch. Dad is very happy with the buyers. It makes him feel a lot better meeting them since he loved it so on the Mountain. Thank you for all your hard work, and thank God, it
finally panned out! You are so lovely to deal with and you do everything with such class!
Thank you so much" Stephanie Voss
"You are so inspiring! We spent two months contacting workers to try to get our home fixed up to sell. One call to Tom was a miracle! The painting crew, tree trimmers, and handymen were working in a few days. After Bonnie went over how to 'de-personalize, start packing, and stage to sell', it gave us such clear direction! We feel like we are living in a model home and wish we could stay! We know the new
owners will love it here and we'll be telling everyone about your great service!" Rodger & Terry Betts
" Sorry, we don't want to sell now! After you re-arranged our furniture, had the crew in to paint, do
repairs, trim trees, haul away stuff, and had the new carpet and flooring laid-- We love our "new" home and would like to enjoy it for another year or so! We will for sure continue our listing with you when we are ready to let go. But for now, it's beautiful! Thank you for all the great ideas and help" Sue Berg
"Thank you for providing me with the information I needed on a Palomar Mountain property. As a Broker, I recognize a true professional when I meet one. The Palomar Mountain community is lucky to have you as their most professional Realtor with the highest ethics in the industry. I am proud to call you a friend and colleague. Thank you, you are the best." Ludvina Nevarez, Broker, Century 21 System International Centurion Hall of Fame
"Our Ranch was for sale for fifteen years. We were so amazed after you listed it and had a buyer in just two weeks. We appreciate your professionalism all through the escrow and in getting it closed. Thank you, we will be referring you." Richard and Peggy Lee Nabers, Hidden Oaks Ranch Click to keep reading on next page. . .
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