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It was great to work with you again in the selling of our property on Palomar. It is the second time you sold a property for us and it could not have gone better. Not only was I satisfied with the price I got but I am so pleased with the family it was sold to. I am also pleased that it was on the market for such a short time! Again thanks for all you did to make it go smoothly and easy for me. Sincerely, Mary Ann Robinson
I just wanted to thank you once again for your kindness and all the time you took with us Saturday. I very much appreciate you. I heard someone say once when asked to explain what a professional is, "I don't know how to explain a professional, but I know when I'm in the presence of one." Until meeting you, that was a cute cliché. I am not easily impressed with much, but I am thoroughly impressed with you. Thanks again. Hope to see you soon. Respectfully, Bill McLeod, Oceanside
Thank you so much for all the newsy e-mails. Kit and I are so excited to have a second home in such a wonderful mountain community. It is such a beautiful place and we are so grateful for the time you have spent showing us around and introducing us to our neighbors. We look forward to having many, many, many wonderful experiences with you and Don and the rest of the full timers as well as our fellow weekender's. I also have a feeling we are going to have a hard time keeping our flatlander friends away.
Thank you so much, Paula and Kit
"As I had mentioned to you after our first meeting, Madeline and I both took an immediate liking to you. We really wanted to move my folks house quickly living so far away, and you accomplished that. Thank-you so much. I don't expect that we will visit Escondido much in the future, but should we do so, don't be surprised if we stop by to say hello. Certainly would want to stop by Lourdes for some chicken soup also." Denton Voss, Leawood, KS
"Finally made it up to appreciate the snow while it was happening instead of after it has melted a week later. The Subaru up S. Grade about 2:30 Saturday to find Crestline unplowed and ~ 4" of snow at our place. Put on our chains. Built a fire in the wood stove (Brian is getting good at starting the fire with a cold flue). The house made 67 degrees by 5 PM. Brilliant stars at 3 AM .This morning was beautiful, about 8" altogether. Baked bread, made stew. Shoveled snow for the first time in 30 years. This morning took a walk over to the ridge through the fresh snow before breakfast to enjoy the view…all the trees were glorious white. Thank you, thank you, thank you. We love our place!!!" Yvonne and Brian
"Just wanted you to know how interesting I find life to be up there on the Mountain, with all the news reports and whatnot. I'm just extremely impressed with your dedication to the Mountain. I know we didn't know each other all that well, it was all about selling the Palomar property, but i have gotten an insight into the life up there (through www.palomarmountainnews.com). I never knew how much there was going on, and it's just been very illuminating. I think Palomar Mountain, and its residents and animals (!) are VERY lucky to have your help with everything, your insight, your updates, information, the newsletter, your commitment and love for your home territory is just incredible. The service you provide people is immeasurable. Just thought I'd let you know, as a bystander looking in........they're lucky you're there. Best regards, good luck to all of you," Stephanie Voss
"Thank you so much for all of the constant information through the Mountain News. I do feel at ease when I get an email from you with just a little update, every little bit helps. Thanks again for your tremendous support. When you sold us that property I knew you were a great Palomar Mountain Realtor and Resident, however you have gone above and beyond the call of duty and we all appreciate you. Thanks Bonnie! " Marco M Luis, TCS Mortgage Inc
"we always enjoy getting your e-mails....you have one of the best web sites we have ever seen...we have sent some of your "for sales" to our real estate friends to show them what a great job you do...keep up the good work…" betty ann and david johnson
"Thanks so much for all you perseverance and help. I sure appreciate all that you and Tom have done for me from the get-go. If I ever feel the urge to become a mountain person again - either 1st or 2nd home - you'll be the first I'd call. And I'll send any related referrals your way - happily. I am very happy that the buyers like the place so much. They've got good taste. I get the feeling that this will be the last time you sell the place for some time. Thank you for everything! " Jim Mason
"Thank you for all your hard work in helping us sell our cabin! You did a great job of organizing the many tasks involved from getting the place ready through the final sales process. We know this was not easy in this difficult market. Please also give our thanks to all the others who helped out." Sincerely Bill and Ann Starkey
"I recently helped my sister-in-law refinance her home. My husband is a VP at Warner Bros. and works very long hours. His words to me were "I can't help you so make sure you find someone you trust and feel comfortable with." As I began searching out loans I remember that I once worked with a man from Pacific Capital Mortgage. When I called I was informed that he was no longer there. I frankly was going to continue searching had it not been for the man on the other end of the phone… I am so very pleased with Nathan Phelps that I was compelled to write you. Nathan was always professional, courteous, and knowledgeable. He returned every single phone call I made, usually within one hour, and always on the same day. I have never been able to make that claim about any lender I have worked with. He walked us through the entire loan refi painlessly and without any surprises. Everything he said he would do he did. What I most appreciated was the time spent with me going over anything I didn't understand. He went through the final good faith estimate with me line by line without ever sounding hurried. Nathan has a natural talent for working with people and he not only met my expectations but exceeded them. He is obviously an amazing asset to your company. He will be the first one I call for a quote when we purchase our next rental and I will continue to refer him to anyone I know seeking a loan."
Most Sincerely, Sue Kory
"I have been asking myself why I have been so committed to the 13 acres. I was on Palomar for a photography seminar and fell in love with the mountain. However, it became very clear that if I was going to have a place away from San Diego, I didn't want my neighbors to hear me "flush the toilet." Hence the 13 acres. When I got your email from the Mountain News about Dr. Starkey I realized something else. I think another attraction is the small community bond that exists on Palomar. I was born and raised in Pt. Loma. We had 40 kids on the block of 30 plus homes, and everyone knew everyone. I still own the house, and no one knows anyone. As in any small community, I realize there are pluses and minuses, and you don't just walk in and everyone accepts you. But your email tonight made me realize how much I miss that "small community" atmosphere. Diana has been an absolute dream to work with. You can only hope that all current and future agents have the attention to detail and communication skills that she has. There is a very small select group of friends that have seen everything that went on in this escrow process, with a "raised eyebrow" in the good sense. "They took notes" and were impressed. You are wonderful. I will never ever forget the split pea soup on that rainy day…..especially with you having other plans and friends showing up at the house. You and Diana became more than just another real estate agent. As in all things in life….it's the little things, which I have come to the conclusion, you have already figured out. Best Regards….and I only wish the best for the Bonnie Phelps "Gang." Stephen George
"You really should be teaching a course entitled: "The Secrets of making your Real Estate Presentation Folksy, Enchanting and Absolutely Irresistible to Buyers" ! I love getting your emails and will one day likely change my status from that of an email recipient to one of satisfied customer. To me, your combination of home-spun, aw shucks presentation, combined with what are superior writing and photography skills results in an entertaining and motivating experience every time I browse your site. I think instead of buying something from you, I want to sit by your side and take lessons in salesmanship! Norm Silverman, 60 year old Brooklyn sales pro who recognizes when he is in the presence of greatness!
"I love you to death from the beginning of buying my cabin to now selling--I am so happy with everything you have done for me. I wish to God that I had you represent me with my purchase on the coast! Things would have been so much easier. You guys are great! Please keep me on the Mountain News as I look forward to renting on Palomar for special weekends away". Greg Stoica
"Thank you so much for taking the time to show us the cabins available in the area. I was so touched by your hospitality and kindness. You and your home exude a genuine love and sincerity. I felt as though I had known you for years and was visiting a dear friend. I hope I will have an opportunity to bring others into the area and will always send my referrals to you. May God continue to bless you." Judi Thomson, Coldwell Banker - Murrieta
"Thank you for all of your assistance in selling and closing my Palomar Mountain property. Your suggestions and input were very helpful in preparing the property for the market. As you know, I have almost 40 years experience in the real estate business. I have closed well over a thousand transactions, and been a top producer with several companies. I have also owned two real estate companies including the Remax office in Laguna Beach. I am considered by my peers to be "one of the best in my marketplace". It gives me great pleasure to tell you that you have given me service at and above my high standards. From our first meeting wherein we agreed on improvements to make the property more marketable; to the monitoring of the market conditions during the months prior to bringing the property to market; to the wonderful pictures and copy developed for the marketing package; to the resolution of the potential noise issue during the escrow; to the post close cleaning of the home; your service met and exceeded my expectations. Thank you for a job "well done"." Rick Balzer, Prudential California Realty
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